Smartway Security Services

ALARM MONITORING

We have been providing an alarm monitoring service now for about 8 years and we contract Monitoring New Zealand to partner the service with us. We now have over 500 of our clients connected from only $28.00 + GST p/m for residential and small business. Larger Business and Multiple Partitioned areas are slightly extra.

We have Monitoring Control Rooms in both Auckland and Wellington where their staff deal with any activation or other signals that are reported from your alarm.

The signals we receive from your alarm are as follows:

 

Activations – The Monitoring desk will follow your instructions and call whoever you have requested to act as your contacts. If there is no reply they may then (if you have agreed to this part of the service and as long as it is available in your area) contact the local Patrol to attend your premises, this is then chargeable by the Patrol Company and is normally around $45 to $55 depending where you are. If you live in a rural area, if requested to do so, we will establish in advance the amount you will be charged for a callout although there may NOT be a patrol response if you are far out of a town.

Please note that this Patrol is NOT an armed response and is not expected to fight off intruders, instead they are sent to establish if there indeed has been a break in, report to the Police any relevant information and secure the premises until you or one of your contacts can attend the site.

 

Daily Test – The alarm calls the monitoring computers every night to confirm that is in communication.

Setting or Unsetting of the Alarm – This allows the Monitoring desk to establish if anyone is on the premises.

Faults – these are reported to us on a daily basis but if there are any urgent faults then we are normally notified by phone.

All of these signals by your alarm are sent to the control center by either local calls or via an 0800 free call.

With our monitoring we receive daily updates of any unusual signals or activations coming from the alarm, this allows us to offer you a much improved service over your original monitoring service. We can even give YOU access via the internet, from anywhere in the world to look into your account and see the event log yourself (handy for keeping track on family or staff?). We can normaly even look up signals immediately from our office to answer any questions you have about activations.

We also provide a subsidised (Gold Card) Monitoring Service for Senior Citizens, and as you fit into this category please advise us for the special rate

If you are currently monitored you will be required to contact your existing monitoring company to cancel your monitoring (speak to us first before you do this).

Once you have carried out the cancellation we will arrange for a technician to call around ASAP to make the changes and if we have not done so lately, service the alarm at the same time. If you switch from another monitoring immediately while we are servicing your alarm prior to cancelling out your old service, we will also give you the first 3 months monitoring FREE as a thank you for your loyalty and to cover any cancellation period.

So, all we ask is for a connection for a minimum of 6 months and 30 days notice thereafter. NO long contracts. Please call us to discuss the easy change over if you are currently with another company.

We look forward to being of service to you for many years to come!